SOUTH AFRICA · DRAFT V1 · 6 OCTOBER 2026
Complaints policy
A transparent description of this development platform. Qualified country review and verified business details are required before live service.
Draft content for the synthetic sandbox. This is not a reviewed lending contract or a claim of regulatory authorisation.
Record a concern
An authenticated support request creates a reference and auditable staff case. Responses and status changes remain attached to that case.
Country-specific review
Live response times, independent escalation contacts, applicable cancellation deadlines and notices must be reviewed for the selected country. No deadline is invented in this sandbox.
Request assistance
You can request correction, reconsideration, hardship support or an applicable cancellation review. A reviewer must confirm the relevant scope and treatment of any real funds before a live policy is enabled.