A clearer way to find help.
Find a practical answer, explore the process, or send a private request from your account.
Payment difficulties
Review your budget and explore a private hardship request.
Raise a complaint
Record a concern and track the response through your account.
Know your next step
Understand applications, documents, offers and repayments.
Is Afripro accepting loan applications?
Live lending is not open in either market. You can use every money tool without an account. A clearly labelled sandbox lets you explore the application process with synthetic details.
Will using a calculator affect my credit record?
No. These tools are anonymous educational calculations. They do not contact a credit bureau or make a lending decision.
Are these rates or amounts an offer?
No. The amounts and rates are hypothetical examples. Approved products, pricing and lender details must be published before live applications open.
What information will an application need?
The sandbox demonstrates identity, residence, income, necessary expenses, existing debt and supporting documents. A live product must define the exact evidence it needs. Never share a banking password or PIN.
Can I use the tools in Lesotho?
Yes. Choose Lesotho to see LSL-labelled calculations and district fields. South African product rules and published prices are never automatically reused for Lesotho.
What if I am struggling with repayments?
Review your budget and contact your actual lender early. The sandbox demonstrates private hardship and complaint requests. Afripro’s live support channels and response policies still require approval.